Critical Incident Management

USC WorkWell Center will continue to host a weekly support group for faculty and staff impacted by the wildfires. The groups provide a space to connect, learn, and share resources within our community related to the wildfires. Please join to receive support and strength during this challenging time.

This is a collaboration with Campus Support and Intervention, Keck School of Medicine Department of Psychiatry, Academic Senate and Staff Assembly. 

No need to register, please use the login link below to attend. If you can’t make these days and time, reach out to WorkWell as our staff are available for individual appointments for employees whose schedules do not align.

Day	Zoom Link
Wednesdays, 10am (Pacific Time)	Faculty & Staff Support Group  https://usc.zoom.us/j/97301523695?pwd=GMIGi5lcJXELTqvgI3ZMuXaZqaIoAt.1

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Has your team experienced a highly stressful event recently? We can support departments of any size by delivering critical incident stress management (CISM), an approach that can help manage stress after a crisis when people may experience feelings and reactions such as shock and denial.

Critical incidents – which are defined as events that threaten physical or emotional safety or result in physical or psychological harm – can be scary and disruptive for the individual(s) and those around them, and these feelings can continue when not addressed.

CISM is a process that focuses solely on the immediate and identifiable problem. With the purpose to enable people to return to their daily routine more quickly, it is designed to do the following:

• Lessen the impact of the critical incidents
• Normalize instinctive reactions to the incident
• Encourage the natural recovery process
• Restore the adaptive functioning skills of an individual or group
• Determine the need for further supportive services or therapy

Examples of critical incidents

• Accidents/injuries/deaths occurring while at work
• Death of a colleague or supervisor
• Workplace violence, such as patient assault
• Layoffs
• Chronic job-related stress 
• Building collapse due to an earthquake 
• Active shooter or terrorist attack

To explore how the WorkWell Center can support your team to manage stress and other reactions after a critical incident, please reach out to us through our Contact Us page, by calling our office number at 213-821-0800, or by emailing workwell@usc.edu.