Critical Incident Management

team zoom meeting

Parent Connect Is Back with Wildfires Support Groups

Parent Connect is dedicated to fostering a supportive and empowering community for parents of dependent children working at USC. This special six-week support group is for University employees who are parents of dependent children affected by the LA wildfires. Join us for meaningful discussions on helping children with the challenges of the recent fires. Share parenting strategies, exchange resources, and explore ways to support your child navigate change and transition. See details on dates and Zoom link below.

Wildfires Support Groups for Faculty & Staff

USC WorkWell Center will host two weekly support group for faculty and staff through the end of March 2025. The groups provide a space to connect, learn, and share resources within our community related to the wildfires. Please join to receive support and strength during this challenging time.

This is a collaboration with Campus Support and Intervention, Keck School of Medicine Department of Psychiatry, Academic Senate and Staff Assembly. 

No need to register, please use the login links below to attend. If you can’t make these days and time, reach out to WorkWell as our staff are available for individual appointments for employees whose schedules do not align.

Day Zoom Link 
Mondays, 12pm (Pacific Time)
February 24;
March 3, 10, 24, 31.
NEW Parent Connect Group
https://usc.zoom.us/j/97225196161?pwd=K6NFEKt2TZl1RfWQTQ2g58KtalJswt.1
Meeting ID: 972 2519 6161
Passcode: 158273
Wednesdays, 10am (Pacific Time)
February 19, 26;
March 5, 12, 19, 26.
Faculty & Staff Support Group 
https://usc.zoom.us/j/97301523695?pwd=GMIGi5lcJXELTqvgI3ZMuXaZqaIoAt.1 
Fridays, 12pm (Pacific Time)
February 14, 21, 28;
March 7, 14, 21, 28.
Faculty & Staff Support Group
https://usc.zoom.us/j/93226245763?pwd=obflacTDwuzX0c2XeUbd9nzcaF32dq.1
Meeting ID: 932 2624 5763
Passcode: 672642

Critical Incident Management

Has your team experienced a highly stressful event recently? We can support departments of any size by delivering critical incident stress management (CISM), an approach that can help manage stress after a crisis when people may experience feelings and reactions such as shock and denial.

Critical incidents – which are defined as events that threaten physical or emotional safety or result in physical or psychological harm – can be scary and disruptive for the individual(s) and those around them, and these feelings can continue when not addressed.

CISM is a process that focuses solely on the immediate and identifiable problem. With the purpose to enable people to return to their daily routine more quickly, it is designed to do the following:

  • Lessen the impact of the critical incidents
  • Normalize instinctive reactions to the incident
  • Encourage the natural recovery process
  • Restore the adaptive functioning skills of an individual or group
  • Determine the need for further supportive services or therapy

Examples of critical incidents

  • Accidents/injuries/deaths occurring while at work
  • Death of a colleague or supervisor
  • Workplace violence, such as patient assault
  • Layoffs
  • Chronic job-related stress 
  • Building collapse due to an earthquake 
  • Active shooter or terrorist attack

To explore how the WorkWell Center can support your team to manage stress and other reactions after a critical incident, please reach out to us through our Contact Us page, by calling our office number at 213-821-0800, or by emailing workwell@usc.edu.