Counseling

two ladies chatting in the patio with mountain view

What It Is

The WorkWell Center provides confidential, no-cost counseling for personal and work-related concerns. These services are provided by licensed clinical providers to assess, consult, and conduct brief supportive counseling, crisis interventions, care management, benefit guidance, and resource and referral. Clinical staff are highly skilled in the areas of crisis intervention, critical incident, high-risk personal and work circumstances, stress management, self-care, and ways to improve faculty and staff health and well-being in the workplace.

We offer an assessment and five short-term individual counseling sessions to USC faculty and staff. Assessment determines clinical and workplace needs and solutions offering access to referrals and resources to address these needs. Resources include the mental health benefits from medical insurance plans and USC internal well-being services. Referrals will also bridge to additional counseling resources through LifeWorks. LifeWorks for USC, an affiliate partner provides a broad diversity of counseling specialties, languages, race/ethnicities, and genders. WorkWell staff may also assist employees in navigating their health plans to access long-term therapy.

How It Helps

Types of concerns of a personal nature that may affect workplace performance may include:

  • Stress, anxiety, depression
  • Grief and loss
  • Family and couple’s issues
  • Work-life balance
  • Workplace conflict
  • Alcohol and drug-related concerns
  • Personal emotional issues

Who It’s For

USC-benefitted staff, faculty, physicians, and post-docs of USC and their dependents. 

If you are an employee living outside of California, you can access confidential, short-term counseling services (up to five sessions) at no charge by calling LifeWorks for USC toll free, 855-399-7353. You can make an appointment to speak by phone with a clinician or be referred to a counselor or other resource in your area. 

How to Schedule an Appointment

Counseling appointments can be scheduled by reaching out to us through our Contact Us page. Sessions are currently conducted through Zoom and phone. Face-to-face sessions will resume as health and safety protocols are implemented. Appointment paperwork will be sent to you through a secure portal and must be completed prior to confirmation of the preferred appointment date/time.